General terms and conditions of sale

1- General principles

These General Terms and Conditions of Sale
(hereinafter referred to as the “GTC”) apply to all sales made by COLLECTIF M or on its behalf. They are applicable to all orders received by COLLECTIF M or on its behalf from 1st July 2020. Placing an order implies unreserved acceptance of these GTC.

2- Distribution

The distribution, invoicing and collection of invoices for COLLECTIF M products are handled by COLLECTIF M, 15 rue Eugène Carrière, 75018 PARIS, registered in the Trade and Companies Register under number 814 039 483.

3- Orders

Orders must be sent to COLLECTIF M in accordance with the conditions described below.

4- Retraction

Pursuant to Articles L.221-5 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any damaged, incomplete, damaged product or whose packaging is deteriorated will not be taken back), to request a refund without penalty.

In particular, COLLECTIF M will not refund products whose bags have been opened.

The Customer must therefore place the intact packaging containing the product in a suitable package to which the return label will be affixed, before sending it by post. The Customer
must also enclose a copy of the invoice or any other element enabling the Order to be identified and its owner.

The return of the Product is carried out at the Customer’s risk. If the package is lost, stolen or damaged when the product is returned, COLLECTIF M reserves the right to refuse to refund the returned product(s).

Only the Customer identified as such to COLLECTIF M may exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery. The return address is : 15 rue Eugène Carrière, 75018 PARIS.

5- Delivery costs and times

COLLECTIF M delivers in France, Belgium and England.

Delivery charges will be specified on the home page of the Site and during the Order process. They must be accepted by the Customer when validating the Order.

In application of article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the time limit specified during the Order process and before the validation of said Order. Delivery times are also indicated in the Order confirmation e-mail sent to the Client.
Delivery times include the preparation and dispatch of the Order, as well as the time required to transport the Products to the delivery address (the Customer’s postal address).
If no delivery time is indicated on the Web Site for the Products, COLLECTIF M commits itself to deliver them within a maximum of 30 (thirty) days from the date on which RESSOURCE Corps-Mental sends the Client the confirmation email for the Order. In this case, the Products concerned shall be delivered within the time limit indicated on the Site and reminded at the time of the Order.

However, as COLLECTIF M uses external service providers (postal services) to deliver the Products, COLLECTIF M is totally dependent on these third-party service providers. The
delivery times indicated on the Site may therefore be affected by the service providers without COLLECTIF M being responsible for these delays in delivery and the consequences that may result from them. Any delays do not entitle the buyer to cancel the sale, to refuse the goods or to claim damages.

6- Acceptance – Compliance

In case of missing product or transport damage, the recipient must make a claim on the contact mail of the site ( or make all the usual reserves with the carrier.
Any reserve or dispute relating thereto must be noted on the delivery slip with the carrier, and these reserves must be confirmed within three (3) days by extrajudicial document or registered letter with a copy to COLLECTIF M, which, if necessary, will take recourse against the carrier.

7- Prices

Our prices are in Euros.
All our orders are invoiced according to the tariff in force at the time of the order.
The products are delivered free of charge in metropolitan France from a minimum order of 35€. Below 35€ HT of order, a fixed sum of 6,90€ HT is invoiced.
The port, the local taxes and the customs charges are invoiced for the deliveries except metropolitan France.
Prices are subject to the value added tax applicable on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the prices of the products sold by COLLECTIF M. All orders are payable in Euros.

8- Regulations

Payment deadline cash. No discount for early payment will be applied.
In the event of total or partial non-payment of any invoice on the due date, COLLECTIF M will charge a late payment penalty on the amount still due, by applying an interest rate equal to three (3) times the legal interest rate in force on the day on which the unpaid sums fall due. The fixed compensation for collection costs, due by operation of law by any professional in a situation of late payment in the event that the sums due are paid after the agreed settlement date is set at 40€, in accordance with the terms of the applicable law.

9- Reservation of ownership

COLLECTIF M expressly reserves ownership of the goods delivered until full payment has been made, including any late payment penalties.
In the event of the purchaser’s safeguarding, recovery or judicial liquidation, COLLECTIF M reserves the right to claim the goods wherever they may be.
The risks of theft, loss and deterioration of the Products shall be borne by the customer as soon as they are made available to him/her.

10- Force majeure

The performance of COLLECTIF M’s obligations under the terms of these general conditions of sale shall be suspended in full in the event of an event constituting force majeure. Any unforeseeable or irresistible event such as fire, flooding, strike, lock-out, or restrictive provisions of the administrative or health authorities shall be considered as force majeure.

11- Dispute

In case of dispute or litigation, only the Commercial Court of Paris is competent, except in the case of a contrary public order provision.

12- Guarantees

The products are sold as is and are deemed to comply with their technical specifications. Subject to any legal provision of public order, COLLECTIF M does not enter into any obligation of result for its products and its obligations are limited to the sale and delivery of products that comply with the characteristics and specifications of the products as well as with the requirements of the applicable standards in force, to the exclusion of any implementation, which remains the responsibility of the purchaser.
COLLECTIF M shall be released from all liability in the event of failure to comply with the conditions of use of the products: in the technical notices, packaging, instructions specified by COLLECTIF M or other related regulatory documentation and/or abnormal use of the products such as, but not limited to, failure to comply with storage conditions. The purchaser must in particular ensure that his storage conditions are suitable for the proper conservation of the products and present the safety guarantees imposed by the regulations in force. COLLECTIF M does not provide any guarantee in this respect.
COLLECTIF M’s liability in its dealings with the purchaser, regardless of the grounds indicated, shall be limited to the direct loss suffered by the purchaser, to the exclusion of any consideration of any loss of profit, operating losses, exchange losses and more generally any indirect and/or immaterial loss or damage, whether or not consequential, including in particular those relating to the purchaser’s image.

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